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Anyone considering 3dcart would be wise to go somewhere else. We have been with these idiots for a coupe of years and every time we turn around they are making life more and more difficult. They make changes that impact their customers with NO notification. And they seem to revel in our misery.
The latest junk from these bozos is their refusal to accept emails to their support. Now you have to use their url to submit a problem.
I just had an email, an order confirmation generated by their store software, to our support email address, hosted by them, rejected. Amazing in and of itself.
Then when I tried to forward the rejection notification to their support email address, they sent an automated response stating - and I quote :
IMPORTANT: YOUR MESSAGE HAS NOT BEEN DELIVERED!
As of March 1st, 2015, firstname.lastname@example.org is no longer a valid email address for support tickets.
We ask that you please submit your tickets and request via the 3dcart Online Store Manager to ensure faster service.
More information can be found here: https://support.3dcart.com/Knowledgebase/Article/View/274
You can also submit tickets via the support portal located at http://support.3dcart.com
3dcart Director of Client Success
Posted by John Mertz on 3/6/2015
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