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Your complete satisfaction is our goal. All products carry a full 30 day return privilege except for the following which are not returnable: products with locks which have been rekeyed, duplicate keys, special orders, and close-outs.  In addition, and product identified as Custom Order - All Sales Final may not be returned.  Returns exceeding $200 are subject to a 20% restocking charge. Sorry, we do not refund shipping/handling or other surcharges nor can we accept COD shipments. Returns are to be sent in a shipping carton, customer prepaid and insured in new resalable condition complete with all parts and original consumer packaging to, 1007 Nob Hill RD, Evergreen CO 80439.